Lead response time software, built around how you work.
Software that responds to a new enquiry the moment it lands, so the person hears back from you before they hear back from anyone else.
The business that replies first usually wins the job, and that has almost nothing to do with being the best. We build the layer that responds immediately in your voice, with your information, whatever time the enquiry arrives, so your team is following up a conversation rather than starting one.
What it covers
Most response tooling is either a generic auto-reply that tells the person nothing, or it lives inside a platform that only watches one channel. Enquiries arrive by phone, form, email, text and social, and the ones that come in at the wrong moment are the ones that go cold.
- First response within seconds, on every channel
- Replies in your own wording, not a template
- Answers the obvious questions before a human is involved
- Escalates to a person the moment the enquiry needs one
- Works the same at 9am and 9pm
- Every response logged against the enquiry
What we would build
- An instant first reply
- A response clock
- A handover that keeps context
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions business owners ask
Will it sound like a robot?
That is the main thing we work on. We build it on your own wording and the answers your team already gives, and the failure case is always to hand over to a person rather than to guess.
What happens if it does not know the answer?
It says so and escalates. We would rather it pass a question to a human than invent something, and we build it to fail in that direction on purpose.
Can we still answer the phone ourselves?
Yes. Most setups have it cover the gaps rather than take over: after hours, when everybody is on a job, or when the second call comes in while the first is still going.
Talk to us about your enquiries
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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