Lead response time for clinics and practices.

New patients hear back before they ring the next clinic.

A clinic front desk is interrupted constantly: the phone, the person standing at the counter, and the inbox, all at once. New patient enquiries compete with existing patients rescheduling, and the new ones are the easiest to lose because nobody is chasing them. Most response tooling is either a generic auto-reply that tells the person nothing, or it lives inside a platform that only watches one channel. Enquiries arrive by phone, form, email, text and social, and the ones that come in at the wrong moment are the ones that go cold.

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What it covers for
dental, physio, veterinary and allied health practices

Software that responds to a new enquiry the moment it lands, so the person hears back from you before they hear back from anyone else.

First response within seconds, on every channel
Replies in your own wording, not a template
Answers the obvious questions before a human is involved
Escalates to a person the moment the enquiry needs one
Works the same at 9am and 9pm
Every response logged against the enquiry

Built around how dental, physio, veterinary and allied health practices work

The business that replies first usually wins the job, and that has almost nothing to do with being the best. We build the layer that responds immediately in your voice, with your information, whatever time the enquiry arrives, so your team is following up a conversation rather than starting one.

New patient enquiries answered during clinic hours
Bookings taken without interrupting the front desk
Reschedules and cancellations handled automatically
Urgent cases recognised and escalated

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

Talk to us about your enquiries

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for dental, physio, veterinary and allied health practices

Questions dental, physio, veterinary and allied health practices ask

Will it sound like a robot?

That is the main thing we work on. We build it on your own wording and the answers your team already gives, and the failure case is always to hand over to a person rather than to guess.

What happens if it does not know the answer?

It says so and escalates. We would rather it pass a question to a human than invent something, and we build it to fail in that direction on purpose.

How is patient information handled?

Carefully, and it is designed around that from the start rather than added later. What is collected, where it is stored and who can see it are decisions we make with you before anything is built.

Can it book into our practice management system?

That depends on the system, and it is the first thing we check rather than promise. Where a direct booking is not possible we build to the closest reliable alternative.

Will it give clinical advice?

No, and it is built not to. It handles booking, triage against your own criteria, and the administrative questions, then hands anything clinical to your team.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.