Lead response time for trade businesses.
Reply to the enquiry before the next plumber on the list does.
A trade business takes most of its enquiries by phone, and most of them arrive while somebody is under a house, up a ladder or driving between jobs. The work that pays for the week is the same work that stops anybody answering the phone, so the enquiries arrive at exactly the worst moment. Most response tooling is either a generic auto-reply that tells the person nothing, or it lives inside a platform that only watches one channel. Enquiries arrive by phone, form, email, text and social, and the ones that come in at the wrong moment are the ones that go cold.
What it covers for
plumbers, electricians, builders and the trades around them
Software that responds to a new enquiry the moment it lands, so the person hears back from you before they hear back from anyone else.
- First response within seconds, on every channel
- Replies in your own wording, not a template
- Answers the obvious questions before a human is involved
- Escalates to a person the moment the enquiry needs one
- Works the same at 9am and 9pm
- Every response logged against the enquiry
Built around how plumbers, electricians, builders and the trades around them work
The business that replies first usually wins the job, and that has almost nothing to do with being the best. We build the layer that responds immediately in your voice, with your information, whatever time the enquiry arrives, so your team is following up a conversation rather than starting one.
- Calls answered while the team is on the tools
- Urgent jobs separated from price shoppers
- Quotes followed up without anybody remembering
- Out of area enquiries handled before a site visit
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
More for plumbers, electricians, builders and the trades around them
- Missed calls for trade businesses
- Lead qualification for trade businesses
- After hours enquiries for trade businesses
- Quote follow up for trade businesses
- Website enquiries for trade businesses
- Lead routing for trade businesses
- CRM data entry for trade businesses
- Reviews and referrals for trade businesses
- Lead response time software for every industry
- Lead software for plumbers, electricians, builders and the trades around them
Good questions, answered
Will it sound like a robot?
That is the main thing we work on. We build it on your own wording and the answers your team already gives, and the failure case is always to hand over to a person rather than to guess.
What happens if it does not know the answer?
It says so and escalates. We would rather it pass a question to a human than invent something, and we build it to fail in that direction on purpose.
We are a two person operation, is this worth it?
Sometimes not, and we will tell you. It starts to pay when you are losing calls you never find out about, which is usually the point where one person cannot both do the work and answer the phone.
Can it tell an emergency from a quote request?
Yes, built from your own definition of urgent. A burst pipe and a bathroom renovation get handled differently from the first message.
Will it work with our job management software?
Generally yes. We build to what you already use rather than asking you to move, because moving job management systems mid year is its own disaster.
Talk to us about your enquiries
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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