Kiwi Dynamics
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Lead response time for automotive businesses.

Answered while the team is still under a car.

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Workshop enquiries are mostly bookings with a diagnosis attached, and the person asking usually cannot describe the problem precisely. The phone rings while the team is under a car, and a booking that takes four minutes to take is four minutes off the job. Most response tooling is either a generic auto-reply that tells the person nothing, or it lives inside a platform that only watches one channel. Enquiries arrive by phone, form, email, text and social, and the ones that come in at the wrong moment are the ones that go cold.

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What it covers for
workshops, dealers and mobile mechanics

Software that responds to a new enquiry the moment it lands, so the person hears back from you before they hear back from anyone else.

  • First response within seconds, on every channel
  • Replies in your own wording, not a template
  • Answers the obvious questions before a human is involved
  • Escalates to a person the moment the enquiry needs one
  • Works the same at 9am and 9pm
  • Every response logged against the enquiry

Built around how workshops, dealers and mobile mechanics work

The business that replies first usually wins the job, and that has almost nothing to do with being the best. We build the layer that responds immediately in your voice, with your information, whatever time the enquiry arrives, so your team is following up a conversation rather than starting one.

  • Bookings taken while the team is working
  • Vehicle details captured before arrival
  • Warrant and service reminders that actually go out
  • Parts availability questions handled without a callback

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for workshops, dealers and mobile mechanics

Questions workshops, dealers and mobile mechanics ask

Will it sound like a robot?

That is the main thing we work on. We build it on your own wording and the answers your team already gives, and the failure case is always to hand over to a person rather than to guess.

What happens if it does not know the answer?

It says so and escalates. We would rather it pass a question to a human than invent something, and we build it to fail in that direction on purpose.

Can it capture the vehicle details?

Yes, and getting the registration, make, model and symptom before the car arrives saves the conversation happening twice.

Can it diagnose the fault?

No, and it should not try. It gathers the symptom in the customer's words and passes that to whoever is doing the diagnosis.

Can it handle service reminders?

Yes, and for most workshops this is the highest value piece, because the work is already sitting in your own customer list.

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