After hours enquiry handling, built around how you work.

Software that handles the enquiries arriving at night and over the weekend, when the person has time to look and nobody is at the desk.

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People research trades, clinics and services in the evening, because that is when they are home and thinking about it. Those enquiries sit unanswered until the morning, by which time they have sent the same message to two other places.

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What it covers

An out of office reply confirms you are closed. It does not book anything, answer anything or hold the person's attention, and it arrives at exactly the moment they are deciding who to go with.

Answers at the hours enquiries actually arrive
Books into the real calendar, not a request queue
Handles the common questions without waking anybody
Genuine emergencies escalated, the rest queued
A full handover waiting on Monday morning
The same behaviour on public holidays

What we would build

An evening front deskEnquiries that arrive after close get a real answer and, where it makes sense, a booking, instead of waiting for someone to open the inbox.
An emergency splitThe difference between a job that can wait and one that cannot gets decided at the time, so the on call phone only rings when it should.
A Monday morning briefEverything that came in over the weekend, already sorted and summarised, instead of an inbox to dig through.

After hours enquiries by industry

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

Talk to us about your enquiries

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

Straight answers

Will it book jobs we cannot do?

It books against your real availability, and anything it is not confident about is held for a person rather than confirmed.

Can it tell a real emergency from a keen customer?

We build that judgement from your own definition of urgent, and it is set to escalate when unsure rather than sit on something.

Do we have to be on call?

No. You decide what happens out of hours, from handling everything quietly until morning through to waking someone for specific situations only.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.