After hours enquiries for trade businesses.
The 9pm burst pipe reaches you and the 9pm quote request waits.
A trade business takes most of its enquiries by phone, and most of them arrive while somebody is under a house, up a ladder or driving between jobs. The work that pays for the week is the same work that stops anybody answering the phone, so the enquiries arrive at exactly the worst moment. An out of office reply confirms you are closed. It does not book anything, answer anything or hold the person's attention, and it arrives at exactly the moment they are deciding who to go with.
What it covers for
plumbers, electricians, builders and the trades around them
Software that handles the enquiries arriving at night and over the weekend, when the person has time to look and nobody is at the desk.
- Answers at the hours enquiries actually arrive
- Books into the real calendar, not a request queue
- Handles the common questions without waking anybody
- Genuine emergencies escalated, the rest queued
- A full handover waiting on Monday morning
- The same behaviour on public holidays
Built around how plumbers, electricians, builders and the trades around them work
People research trades, clinics and services in the evening, because that is when they are home and thinking about it. Those enquiries sit unanswered until the morning, by which time they have sent the same message to two other places.
- Calls answered while the team is on the tools
- Urgent jobs separated from price shoppers
- Quotes followed up without anybody remembering
- Out of area enquiries handled before a site visit
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
More for plumbers, electricians, builders and the trades around them
- Lead response time for trade businesses
- Missed calls for trade businesses
- Lead qualification for trade businesses
- Quote follow up for trade businesses
- Website enquiries for trade businesses
- Lead routing for trade businesses
- CRM data entry for trade businesses
- Reviews and referrals for trade businesses
- After hours enquiry handling for every industry
- Lead software for plumbers, electricians, builders and the trades around them
Straight answers
Will it book jobs we cannot do?
It books against your real availability, and anything it is not confident about is held for a person rather than confirmed.
Can it tell a real emergency from a keen customer?
We build that judgement from your own definition of urgent, and it is set to escalate when unsure rather than sit on something.
We are a two person operation, is this worth it?
Sometimes not, and we will tell you. It starts to pay when you are losing calls you never find out about, which is usually the point where one person cannot both do the work and answer the phone.
Can it tell an emergency from a quote request?
Yes, built from your own definition of urgent. A burst pipe and a bathroom renovation get handled differently from the first message.
Will it work with our job management software?
Generally yes. We build to what you already use rather than asking you to move, because moving job management systems mid year is its own disaster.
Talk to us about your enquiries
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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