After hours enquiries for construction firms.
Enquiries handled outside site hours, which is when clients write.
Construction enquiries range from a small residential job to a tender worth a year of work, and they arrive through the same channels. Estimating time is the scarce resource, so an enquiry that gets estimated and then goes nowhere is genuinely expensive. An out of office reply confirms you are closed. It does not book anything, answer anything or hold the person's attention, and it arrives at exactly the moment they are deciding who to go with.
What it covers for
main contractors, subcontractors and project builders
Software that handles the enquiries arriving at night and over the weekend, when the person has time to look and nobody is at the desk.
- Answers at the hours enquiries actually arrive
- Books into the real calendar, not a request queue
- Handles the common questions without waking anybody
- Genuine emergencies escalated, the rest queued
- A full handover waiting on Monday morning
- The same behaviour on public holidays
Built around how main contractors, subcontractors and project builders work
People research trades, clinics and services in the evening, because that is when they are home and thinking about it. Those enquiries sit unanswered until the morning, by which time they have sent the same message to two other places.
- Project scale identified before estimating starts
- Consent and design stage understood early
- Tender enquiries separated from small works
- Subcontractor enquiries kept out of the client queue
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
More for main contractors, subcontractors and project builders
- Lead response time for construction firms
- Missed calls for construction firms
- Lead qualification for construction firms
- Quote follow up for construction firms
- Website enquiries for construction firms
- Lead routing for construction firms
- CRM data entry for construction firms
- Reviews and referrals for construction firms
- After hours enquiry handling for every industry
- Lead software for main contractors, subcontractors and project builders
Questions main contractors, subcontractors and project builders ask
Will it book jobs we cannot do?
It books against your real availability, and anything it is not confident about is held for a person rather than confirmed.
Can it tell a real emergency from a keen customer?
We build that judgement from your own definition of urgent, and it is set to escalate when unsure rather than sit on something.
Can it work out the size of a job?
Well enough to route it. Scope, stage and timeframe are usually enough to know whether an estimator should be involved at all.
Will it handle subcontractor approaches?
Yes, and separating those from client enquiries is often the immediate win, because they arrive constantly and bury the ones that matter.
Can it ask about consent?
It can ask what stage the project is at, which tells you a lot about how real it is. It does not advise on consent itself.
Talk to us about your enquiries
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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