After hours enquiries for real estate agencies.

Evening listing enquiries answered when they are actually sent.

Property enquiries arrive in bursts, usually in the evening and almost always about a specific listing. The agent who responds first tends to get the appraisal conversation, and the ones who respond on Monday are talking to somebody who has already met another agent. An out of office reply confirms you are closed. It does not book anything, answer anything or hold the person's attention, and it arrives at exactly the moment they are deciding who to go with.

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What it covers for
agents and agency principals

Software that handles the enquiries arriving at night and over the weekend, when the person has time to look and nobody is at the desk.

Answers at the hours enquiries actually arrive
Books into the real calendar, not a request queue
Handles the common questions without waking anybody
Genuine emergencies escalated, the rest queued
A full handover waiting on Monday morning
The same behaviour on public holidays

Built around how agents and agency principals work

People research trades, clinics and services in the evening, because that is when they are home and thinking about it. Those enquiries sit unanswered until the morning, by which time they have sent the same message to two other places.

Listing enquiries answered in the evening
Buyers separated from potential vendors
Viewings booked without a phone tag exchange
Every enquiry attributed to the right agent

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for agents and agency principals

Good questions, answered

Will it book jobs we cannot do?

It books against your real availability, and anything it is not confident about is held for a person rather than confirmed.

Can it tell a real emergency from a keen customer?

We build that judgement from your own definition of urgent, and it is set to escalate when unsure rather than sit on something.

Can it tell a buyer from a potential vendor?

That is usually the first thing we build, because they are worth completely different amounts to you and they arrive through the same form.

Does it handle enquiries from the portals?

Yes, wherever the enquiry reaches an inbox or a system we can read. The aim is one queue rather than four places to check.

Will it book viewings?

It can, against real availability. For a vendor conversation it is usually better to qualify and hand over to the agent rather than book automatically.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.