After hours enquiries for law firms.

Enquiries taken at the hour people are actually worrying.

Legal enquiries are high value and slow to arrive, which makes each one worth handling properly. They often come in during a stressful moment for the person enquiring, and they are usually contacting more than one firm at once. An out of office reply confirms you are closed. It does not book anything, answer anything or hold the person's attention, and it arrives at exactly the moment they are deciding who to go with.

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What it covers for
partners and practice managers

Software that handles the enquiries arriving at night and over the weekend, when the person has time to look and nobody is at the desk.

Answers at the hours enquiries actually arrive
Books into the real calendar, not a request queue
Handles the common questions without waking anybody
Genuine emergencies escalated, the rest queued
A full handover waiting on Monday morning
The same behaviour on public holidays

Built around how partners and practice managers work

People research trades, clinics and services in the evening, because that is when they are home and thinking about it. Those enquiries sit unanswered until the morning, by which time they have sent the same message to two other places.

Enquiries answered before the person contacts another firm
Practice area identified before it reaches a fee earner
Conflict checks started early
Enquiries that are not for you handled well anyway

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

Talk to us about your enquiries

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for partners and practice managers

Straight answers

Will it book jobs we cannot do?

It books against your real availability, and anything it is not confident about is held for a person rather than confirmed.

Can it tell a real emergency from a keen customer?

We build that judgement from your own definition of urgent, and it is set to escalate when unsure rather than sit on something.

Will it give legal advice?

No. It is built to gather and route, not to advise, and anything that edges toward advice is handed to a person.

How do you handle confidentiality?

It is a design constraint from the first conversation rather than a feature. What is collected and where it lives is decided with you before anything is built.

Can it work out the practice area?

Usually yes, well enough to route. Where it is ambiguous it is built to pass to a person with the detail attached rather than to pick.

Lets find the leak

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.