Kiwi Dynamics
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Lead routing for automotive businesses.

To the right bay, technician or branch.

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Workshop enquiries are mostly bookings with a diagnosis attached, and the person asking usually cannot describe the problem precisely. The phone rings while the team is under a car, and a booking that takes four minutes to take is four minutes off the job. Routing rules in most systems are static and shallow. They do not know who is on leave, who is already at capacity, or who picked up the last three, so the same person gets buried while somebody else sits idle.

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What it covers for
workshops, dealers and mobile mechanics

Software that gets each enquiry to the right person immediately, so nothing sits in a shared inbox waiting for somebody to claim it.

  • Routed by area, service, value or workload
  • Knows who is available and who is not
  • Reassigned automatically when nobody picks it up
  • Owned by a person, not a shared inbox
  • Escalates before it goes cold, not after
  • Visible so nothing silently stalls

Built around how workshops, dealers and mobile mechanics work

A shared inbox is where responsibility goes to be diluted. Everybody can see the enquiry and nobody owns it. We build routing around how your team is actually organised, by area, trade, workload or whoever is genuinely free.

  • Bookings taken while the team is working
  • Vehicle details captured before arrival
  • Warrant and service reminders that actually go out
  • Parts availability questions handled without a callback

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for workshops, dealers and mobile mechanics

Good questions, answered

We are a small team, is this overkill?

Often it is, and we will say so. Two people with a clear rule do not need software. It starts to matter when enquiries arrive faster than anybody can triage them.

Can we route by suburb?

Yes, and for anybody with vans or a travel radius that is usually the first rule worth building.

Can it capture the vehicle details?

Yes, and getting the registration, make, model and symptom before the car arrives saves the conversation happening twice.

Can it diagnose the fault?

No, and it should not try. It gathers the symptom in the customer's words and passes that to whoever is doing the diagnosis.

Can it handle service reminders?

Yes, and for most workshops this is the highest value piece, because the work is already sitting in your own customer list.

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