Legal enquiries are high value and slow to arrive, which makes each one worth handling properly. They often come in during a stressful moment for the person enquiring, and they are usually contacting more than one firm at once. Manual entry is the first thing dropped on a busy day, and busy days are when the most enquiries arrive. The result is a pipeline that looks thinnest exactly when it is fullest.
What it covers for
partners and practice managers
Software that puts every enquiry into your CRM properly, so your pipeline reflects reality instead of whoever remembered to type it in.
- Enquiries logged automatically from every channel
- Calls, emails and messages attached to the right record
- Duplicates merged rather than stacked
- Fields filled from the conversation itself
- Nothing depends on anybody typing it up later
- A pipeline that matches what actually came in
Built around how partners and practice managers work
Most CRMs are half empty, and the half that is missing is the half nobody had time to enter. That makes every report from it wrong, which is why people stop trusting it, which is why they stop filling it in.
- Enquiries answered before the person contacts another firm
- Practice area identified before it reaches a fee earner
- Conflict checks started early
- Enquiries that are not for you handled well anyway
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
More for partners and practice managers
- Lead response time for law firms
- Missed calls for law firms
- Lead qualification for law firms
- After hours enquiries for law firms
- Quote follow up for law firms
- Website enquiries for law firms
- Lead routing for law firms
- Reviews and referrals for law firms
- CRM data entry automation for every industry
- Lead software for partners and practice managers
Good questions, answered
Which CRMs can you work with?
Most of them, one way or another. Where there is no clean integration we build to the data rather than asking you to change systems.
Will it overwrite what our team enters?
No. Human entries win, and anything automatic that conflicts is flagged rather than applied silently.
Will it give legal advice?
No. It is built to gather and route, not to advise, and anything that edges toward advice is handed to a person.
How do you handle confidentiality?
It is a design constraint from the first conversation rather than a feature. What is collected and where it lives is decided with you before anything is built.
Can it work out the practice area?
Usually yes, well enough to route. Where it is ambiguous it is built to pass to a person with the detail attached rather than to pick.
Tell us where the enquiries go
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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