Reviews and referrals for law firms.

Asked at the right moment, once the matter is closed.

Legal enquiries are high value and slow to arrive, which makes each one worth handling properly. They often come in during a stressful moment for the person enquiring, and they are usually contacting more than one firm at once. Asking manually means asking occasionally, and usually only after the jobs that went unusually well. That produces fewer reviews than you have earned and a skewed picture of the work you do.

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What it covers for
partners and practice managers

Software that asks for the review at the moment the customer is happiest, so your next enquiries cost you nothing to generate.

Asked at the right moment after the job, every time
Happy customers pointed at a public review
Unhappy ones routed to you first, privately
Referrals asked for separately from reviews
Nothing depends on anybody remembering
Which jobs generate reviews, tracked

Built around how partners and practice managers work

Reviews are the cheapest lead source any local business has and the most inconsistently collected. The window is short, it closes within a day or two of the job finishing, and that is exactly when your team has moved on to the next one.

Enquiries answered before the person contacts another firm
Practice area identified before it reaches a fee earner
Conflict checks started early
Enquiries that are not for you handled well anyway

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for partners and practice managers

Straight answers

Is automated review collection allowed?

Asking every customer the same way is fine and is what the platforms want. What is not allowed is filtering who gets asked based on how happy they are, and we do not build it that way.

What about negative feedback?

It reaches you directly and quickly, which is more useful than it appearing in public first. Nobody is blocked from leaving a public review either way.

Will it give legal advice?

No. It is built to gather and route, not to advise, and anything that edges toward advice is handed to a person.

How do you handle confidentiality?

It is a design constraint from the first conversation rather than a feature. What is collected and where it lives is decided with you before anything is built.

Can it work out the practice area?

Usually yes, well enough to route. Where it is ambiguous it is built to pass to a person with the detail attached rather than to pick.

Lets find the leak

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.