Legal enquiries are high value and slow to arrive, which makes each one worth handling properly. They often come in during a stressful moment for the person enquiring, and they are usually contacting more than one firm at once. Most website chat either answers questions and stops, or collects a name and email and stops. Neither one books anything, so the visitor still ends up waiting for a callback that may not come before they book elsewhere.
What it covers for
partners and practice managers
Software that turns a website visitor into a booked job in one conversation, instead of into a form submission somebody reads later.
- Books into your real calendar from the page
- Answers the questions that stop people enquiring
- Captures the detail your team needs upfront
- Works on a phone, which is where most visits happen
- Picks up an abandoned form before they leave
- Every conversation kept, converted or not
Built around how partners and practice managers work
A contact form is a request to be contacted. It is the weakest possible ending to a visit, because it asks the person to wait at exactly the moment they were ready to act. We build the version that finishes the job on the page.
- Enquiries answered before the person contacts another firm
- Practice area identified before it reaches a fee earner
- Conflict checks started early
- Enquiries that are not for you handled well anyway
Alongside the systems you already use, or instead of them.
We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
More for partners and practice managers
- Lead response time for law firms
- Missed calls for law firms
- Lead qualification for law firms
- After hours enquiries for law firms
- Quote follow up for law firms
- Lead routing for law firms
- CRM data entry for law firms
- Reviews and referrals for law firms
- Website enquiry to booking for every industry
- Lead software for partners and practice managers
Straight answers
Will it fit our website?
Yes. It is built to your own design rather than dropped on as a widget that looks like somebody else's product.
What if we do not take bookings online?
Then it captures and qualifies instead, and hands your team something complete enough to quote from without a second conversation.
Will it give legal advice?
No. It is built to gather and route, not to advise, and anything that edges toward advice is handed to a person.
How do you handle confidentiality?
It is a design constraint from the first conversation rather than a feature. What is collected and where it lives is decided with you before anything is built.
Can it work out the practice area?
Usually yes, well enough to route. Where it is ambiguous it is built to pass to a person with the detail attached rather than to pick.
Talk to us about your enquiries
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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