Missed calls for trade businesses.

The call you took under a house still turns into a job.

A trade business takes most of its enquiries by phone, and most of them arrive while somebody is under a house, up a ladder or driving between jobs. The work that pays for the week is the same work that stops anybody answering the phone, so the enquiries arrive at exactly the worst moment. Voicemail is where enquiries go to die. Most people will not leave one, and the ones who do are usually calling about something you could have handled in a sentence. Meanwhile there is no list anywhere of the calls that never connected.

Start a conversation

What it covers for
plumbers, electricians, builders and the trades around them

Software that picks up the missed calls your team cannot get to, so a call you did not answer still turns into a conversation.

Every unanswered call followed up automatically
Text back within seconds of the missed call
Captures what they wanted without a callback
A record of calls you never would have known about
Works while the team is on the tools or with a client
Urgent calls flagged rather than queued

Built around how plumbers, electricians, builders and the trades around them work

A missed call from a stranger is a job you never hear about. There is no voicemail, no record, and no way to know what you lost. We build the thing that responds to that call anyway, works out what the person wanted, and hands you something you can act on.

Calls answered while the team is on the tools
Urgent jobs separated from price shoppers
Quotes followed up without anybody remembering
Out of area enquiries handled before a site visit

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

Talk to us about your enquiries

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for plumbers, electricians, builders and the trades around them

Good questions, answered

Do we need to change our phone number?

No. It sits behind the number you already advertise, so nothing on your vans, your website or your signage has to change.

What if the caller does not want to text?

Then it offers a call back at a time that suits them, or takes the detail and passes it to whoever is next free. The point is that the enquiry does not just evaporate.

We are a two person operation, is this worth it?

Sometimes not, and we will tell you. It starts to pay when you are losing calls you never find out about, which is usually the point where one person cannot both do the work and answer the phone.

Can it tell an emergency from a quote request?

Yes, built from your own definition of urgent. A burst pipe and a bathroom renovation get handled differently from the first message.

Will it work with our job management software?

Generally yes. We build to what you already use rather than asking you to move, because moving job management systems mid year is its own disaster.

Lets find the leak

Start

Contact us

Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.