Lead routing for real estate agencies.

The enquiry goes to the agent who owns the listing, immediately.

Property enquiries arrive in bursts, usually in the evening and almost always about a specific listing. The agent who responds first tends to get the appraisal conversation, and the ones who respond on Monday are talking to somebody who has already met another agent. Routing rules in most systems are static and shallow. They do not know who is on leave, who is already at capacity, or who picked up the last three, so the same person gets buried while somebody else sits idle.

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What it covers for
agents and agency principals

Software that gets each enquiry to the right person immediately, so nothing sits in a shared inbox waiting for somebody to claim it.

Routed by area, service, value or workload
Knows who is available and who is not
Reassigned automatically when nobody picks it up
Owned by a person, not a shared inbox
Escalates before it goes cold, not after
Visible so nothing silently stalls

Built around how agents and agency principals work

A shared inbox is where responsibility goes to be diluted. Everybody can see the enquiry and nobody owns it. We build routing around how your team is actually organised, by area, trade, workload or whoever is genuinely free.

Listing enquiries answered in the evening
Buyers separated from potential vendors
Viewings booked without a phone tag exchange
Every enquiry attributed to the right agent

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

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*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for agents and agency principals

Questions agents and agency principals ask

We are a small team, is this overkill?

Often it is, and we will say so. Two people with a clear rule do not need software. It starts to matter when enquiries arrive faster than anybody can triage them.

Can we route by suburb?

Yes, and for anybody with vans or a travel radius that is usually the first rule worth building.

Can it tell a buyer from a potential vendor?

That is usually the first thing we build, because they are worth completely different amounts to you and they arrive through the same form.

Does it handle enquiries from the portals?

Yes, wherever the enquiry reaches an inbox or a system we can read. The aim is one queue rather than four places to check.

Will it book viewings?

It can, against real availability. For a vendor conversation it is usually better to qualify and hand over to the agent rather than book automatically.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.