Lead routing for clinics and practices.

To the right practitioner, not a shared inbox.

A clinic front desk is interrupted constantly: the phone, the person standing at the counter, and the inbox, all at once. New patient enquiries compete with existing patients rescheduling, and the new ones are the easiest to lose because nobody is chasing them. Routing rules in most systems are static and shallow. They do not know who is on leave, who is already at capacity, or who picked up the last three, so the same person gets buried while somebody else sits idle.

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What it covers for
dental, physio, veterinary and allied health practices

Software that gets each enquiry to the right person immediately, so nothing sits in a shared inbox waiting for somebody to claim it.

Routed by area, service, value or workload
Knows who is available and who is not
Reassigned automatically when nobody picks it up
Owned by a person, not a shared inbox
Escalates before it goes cold, not after
Visible so nothing silently stalls

Built around how dental, physio, veterinary and allied health practices work

A shared inbox is where responsibility goes to be diluted. Everybody can see the enquiry and nobody owns it. We build routing around how your team is actually organised, by area, trade, workload or whoever is genuinely free.

New patient enquiries answered during clinic hours
Bookings taken without interrupting the front desk
Reschedules and cancellations handled automatically
Urgent cases recognised and escalated

Alongside the systems you already use, or instead of them.

We build around your own enquiry flow, as a web app and an iOS and Android app, on our own post-trained models where they fit. Keep the CRM and the job management software you use today and connect the two, or let the new tool take their place. We do not buy or sell leads, and we do not run a marketplace.

Talk to us about your enquiries

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

More for dental, physio, veterinary and allied health practices

Good questions, answered

We are a small team, is this overkill?

Often it is, and we will say so. Two people with a clear rule do not need software. It starts to matter when enquiries arrive faster than anybody can triage them.

Can we route by suburb?

Yes, and for anybody with vans or a travel radius that is usually the first rule worth building.

How is patient information handled?

Carefully, and it is designed around that from the start rather than added later. What is collected, where it is stored and who can see it are decisions we make with you before anything is built.

Can it book into our practice management system?

That depends on the system, and it is the first thing we check rather than promise. Where a direct booking is not possible we build to the closest reliable alternative.

Will it give clinical advice?

No, and it is built not to. It handles booking, triage against your own criteria, and the administrative questions, then hands anything clinical to your team.

Lets find the leak

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.