01
Outage and fault triage
Reports taken by phone, app or web, matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates are merged.
Handle faults, jobs and billing at volume
Capabilities
Everything included, nothing bolted on after the fact.
- Multi channel fault and outage reporting
- Severity based prioritisation and dedupe
- Location and crew based dispatch
- Reschedule and customer notification flows
- Billing, usage and payment plan answers
- Meter read and account enquiry handling
- Hardship escalation to a person
- Planned outage and restoration updates
*Every build starts with a fixed-scope conversation, no surprise line items after the fact.
Built on three things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
What you get
The build itself, not a proof of concept.
02
Field service scheduling
Jobs dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.
03
Billing enquiries
Questions on charges, usage, payment plans and meter reads answered from the account data, with sensitive cases like hardship passed to a person with the full history.
04
Proactive notifications
Planned outage notices, restoration updates and appointment reminders drafted and sent to the affected customers, so people are told before they call.
Questions
FAQ
Reports taken by phone, app or web are matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates get merged instead of piling up the queue.
Jobs get dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.
No. It answers billing, usage and payment plan questions from the account data, but sensitive cases like hardship get passed to a person with the full history rather than automated.
Yes. Planned outage notices, restoration updates and appointment reminders get drafted and sent to affected customers automatically, so people are told before they call.
Get in touch
Talk to us about utilities
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
Fault reports, field jobs and billing questions move quickly even during a spike, so customers are kept informed and your crews and call centre are not swamped when it matters most.
Let’s talk