Kiwi Dynamics
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Handle faults, jobs and billing at volume

Utilities field a constant stream of outage reports, service jobs and billing questions, and the volume spikes exactly when a storm hits. We build agents that triage fault reports, schedule the field work and answer billing enquiries, so your team stays on top even under load.

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A better AI tool for utilities, built around how you work.

Off-the-shelf software is built for the average utility. We build a tool around how yours actually works, as a web, iOS and Android app, on our own post-trained models where they fit.

  • A fault reporting app

    Customers report a fault with a photo and location, and the tool checks it against known outages before creating a job or telling them it is already being fixed.

  • A field job assistant

    Crews get the job history, asset details and safety notes on their phone, and close the job by voice when the work is done.

  • A billing enquiry assistant

    Bill and usage questions answered from the account record in plain language, with disputes and hardship cases handed to a person.

Runs alongside the software you have today, like Gentrack and SAP, or takes its place when that suits you better.

Talk to us about your tool How we build apps Software for utilities

Everything included,
nothing bolted on.

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

  • Multi channel fault and outage reporting
  • Severity based prioritisation and dedupe
  • Location and crew based dispatch
  • Reschedule and customer notification flows
  • Billing, usage and payment plan answers
  • Meter read and account enquiry handling
  • Hardship escalation to a person
  • Planned outage and restoration updates

The build itself, not a proof of concept.

  • Outage and fault triage

    Reports taken by phone, app or web, matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates are merged.

  • Field service scheduling

    Jobs dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.

  • Billing enquiries

    Questions on charges, usage, payment plans and meter reads answered from the account data, with sensitive cases like hardship passed to a person with the full history.

  • Proactive notifications

    Planned outage notices, restoration updates and appointment reminders drafted and sent to the affected customers, so people are told before they call.

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FAQ

Reports taken by phone, app or web are matched against known outages, located and prioritised by severity, so genuine emergencies reach the control room fast and duplicates get merged instead of piling up the queue.

Jobs get dispatched to the right crew by location, skill and availability, with reschedules and customer notifications handled automatically when the day changes.

No. It answers billing, usage and payment plan questions from the account data, but sensitive cases like hardship get passed to a person with the full history rather than automated.

Yes. Planned outage notices, restoration updates and appointment reminders get drafted and sent to affected customers automatically, so people are told before they call.

Interested in solving your problems with utilities?

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Fault reports, field jobs and billing questions move quickly even during a spike, so customers are kept informed and your crews and call centre are not swamped when it matters most.

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