Utilities software, built around how you work.

Custom utilities software for New Zealand utilities: a web, iOS and Android app built around how your utility runs, on our own post-trained models where they fit.

Start a conversation

Off-the-shelf software is built for the average utility. Billing and asset systems hold the core record, while the faults, field jobs and billing questions customers actually call about are handled around them.

Start a conversation

What we would build for your utility

A fault reporting appCustomers report a fault with a photo and location, and the tool checks it against known outages before creating a job or telling them it is already being fixed.
A field job assistantCrews get the job history, asset details and safety notes on their phone, and close the job by voice when the work is done.
A billing enquiry assistantBill and usage questions answered from the account record in plain language, with disputes and hardship cases handed to a person.

What the tool can cover

Fault reports, field jobs and billing questions move quickly even during a spike, so customers are kept informed and your crews and call centre are not swamped when it matters most.

Multi channel fault and outage reporting
Severity based prioritisation and dedupe
Location and crew based dispatch
Reschedule and customer notification flows
Billing, usage and payment plan answers
Meter read and account enquiry handling

Alongside the software you run today, or instead of it.

Keep Gentrack and SAP and connect the new tool to it, or let the tool take its place when that suits you better.

Talk to us about your tool

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

How we build it

Every build is scoped and quoted up front.

Questions utilities ask

Is this off-the-shelf utilities software?

No. We build the tool for your utility, as a web app and an iOS and Android app, so it follows how you work rather than the average utility.

Do we have to stop using Gentrack and SAP?

No. The tool can run alongside the software you have today and keep both in step, or replace it when that suits you better. We work that out with you first.

What would you build first?

Usually the fault reporting app, because customers want answers fastest when something is not working.

Where does the AI come in?

Where it saves real effort: reading documents and photos, turning voice into records, drafting paperwork and flagging what needs a person. We use our own post-trained models where they fit, and a person stays in charge of every decision.

Let's chat

Start

Contact us

Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.