01
Customer service agents
Order status, returns, sizing and stock questions answered across your website, email and social, drawing on your live order and product data, with escalation to a person when it counts.
Serve customers and reward them without the manual work
Capabilities
Everything included, nothing bolted on after the fact.
- Order, returns and stock enquiry answering
- Website, email and social channels
- Points, tier and reward automation
- Birthday, win back and lapsed offers
- Sales trend and reorder insight
- Segmentation and campaign drafting
- Shopify, WooCommerce and POS integration
- Escalation to staff on complex cases
*Every build starts with a fixed-scope conversation, no surprise line items after the fact.
Built on three things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
The build itself, not a proof of concept.
02
Loyalty automation
Points, tiers, birthday rewards and win back offers issued and tracked automatically off customer behaviour, so the programme runs itself instead of needing a marketer to nudge it.
03
Demand and inventory insight
Your sales history read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying is informed rather than guessed.
04
Personalised outreach
Segmented campaigns and product suggestions drafted from purchase history, so the right offer reaches the right customer without a manual list build.
FAQ
It integrates with Shopify, WooCommerce and POS systems, so it works with whatever you are already running rather than requiring a platform switch.
Points, tiers, birthday rewards and win back offers get issued and tracked automatically off customer behaviour, so the programme runs without a marketer having to nudge it manually.
No. It answers order status, returns, sizing and stock questions across your website, email and social, but escalates to a person when it counts, so your team handles the cases that need judgement.
Your sales history gets read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying decisions rest on your own data instead of a guess.
Talk to us about retail and loyalty
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
Customers get quick answers, your loyalty programme runs on autopilot and your buying decisions rest on your own data, without adding to the team on the floor.
Let’s talk