Kiwi Dynamics
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Answer every guest request without more people on the desk

A hotel runs on reservations, guest requests and handovers between front desk and housekeeping that never really stop. We build agents that handle the booking questions, log the requests and keep housekeeping in sync, so guests get a fast answer at any hour without a bigger night shift.

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A better AI tool for hotels and accommodation providers, built around how you work.

Off-the-shelf software is built for the average hotel. We build a tool around how yours actually works, as a web, iOS and Android app, on our own post-trained models where they fit.

  • A guest messaging assistant

    Pre-arrival questions, requests and late check-outs handled in plain language from your property details and live availability.

  • A housekeeping app

    Room status, priorities and maintenance issues on each attendant’s phone, updated as rooms turn over.

  • A review response and insight tool

    Reviews answered in your voice and the recurring issues summarised for the manager each week.

Runs alongside the software you have today, like Cloudbeds, SiteMinder and RMS, or takes its place when that suits you better.

Talk to us about your tool How we build apps Software for hotels and accommodation providers

Everything included,
nothing bolted on.

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

  • Booking, availability and cancellation handling
  • Guest request logging and routing
  • Housekeeping and maintenance sync
  • Room status and turnover tracking
  • Pre arrival and checkout messaging
  • Review and feedback request automation
  • After hours guest query handling
  • Front desk and back of house handover

The build itself, not a proof of concept.

  • Reservations and booking changes

    Availability questions, date changes and cancellations handled by an agent connected to your booking system, so guests get a confirmed answer without waiting on hold.

  • Guest request handling

    Extra towels, late checkout, room service and maintenance requests logged and routed to the right team instantly, so nothing gets missed between shifts.

  • Housekeeping coordination

    Room status, turnover priorities and maintenance flags kept in sync between front desk and housekeeping in real time, so a clean room is ready when a guest actually arrives.

  • Guest communication and reviews

    Pre arrival information, checkout reminders and review requests sent automatically at the right moment, so the guest experience does not depend on someone remembering.

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FAQ

Guest requests like extra towels, late checkout, room service and maintenance are logged and routed to the right team instantly, day or night, so nothing gets missed between shifts.

No. It handles booking questions, logs requests and keeps housekeeping in sync, so front desk staff are not needed around the clock for every routine question, but they still run the property.

Room status, turnover priorities and maintenance flags are kept in sync between front desk and housekeeping in real time, so a clean room is ready when a guest actually arrives.

Yes. Pre arrival information, checkout reminders and review requests are sent automatically at the right moment, so the guest experience does not depend on someone remembering.

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Guest requests get answered and actioned around the clock without extra desk staff, so reviews improve and the property runs on a schedule instead of a scramble.

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