01
Reservations and booking changes
Availability questions, date changes and cancellations handled by an agent connected to your booking system, so guests get a confirmed answer without waiting on hold.
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Answer every guest request without more people on the desk
A hotel runs on reservations, guest requests and handovers between front desk and housekeeping that never really stop. We build agents that handle the booking questions, log the requests and keep housekeeping in sync, so guests get a fast answer at any hour without a bigger night shift.
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02
Guest request handling
Extra towels, late checkout, room service and maintenance requests logged and routed to the right team instantly, so nothing gets missed between shifts.
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Housekeeping coordination
Room status, turnover priorities and maintenance flags kept in sync between front desk and housekeeping in real time, so a clean room is ready when a guest actually arrives.
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Guest communication and reviews
Pre arrival information, checkout reminders and review requests sent automatically at the right moment, so the guest experience does not depend on someone remembering.
Talk to us about thisWhat it does
Capabilities
- Booking, availability and cancellation handling
- Guest request logging and routing
- Housekeeping and maintenance sync
- Room status and turnover tracking
- Pre arrival and checkout messaging
- Review and feedback request automation
- After hours guest query handling
- Front desk and back of house handover
Why it holds up
Built on four things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Craft
Production systems, not slideware. Built around how you actually work.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
Questions
FAQ
What happens when a guest asks for something at 2am?
Guest requests like extra towels, late checkout, room service and maintenance are logged and routed to the right team instantly, day or night, so nothing gets missed between shifts.
Does this replace our front desk staff?
No. It handles booking questions, logs requests and keeps housekeeping in sync, so front desk staff are not needed around the clock for every routine question, but they still run the property.
How does housekeeping stay in sync with front desk?
Room status, turnover priorities and maintenance flags are kept in sync between front desk and housekeeping in real time, so a clean room is ready when a guest actually arrives.
Does this help with reviews after checkout?
Yes. Pre arrival information, checkout reminders and review requests are sent automatically at the right moment, so the guest experience does not depend on someone remembering.
Get in touch
Talk to us about hotel
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
Guest requests get answered and actioned around the clock without extra desk staff, so reviews improve and the property runs on a schedule instead of a scramble.
Let’s talk