Natural language and speech recognition in Wānaka.
Speech recognition trained on American English mangles New Zealand place names, which is exactly the field a booking depends on.
Wānaka businesses gear up for ski season from June, then summer visitors. We automate rostering, bookings and guest messages so small teams handle big weeks.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How it works in Wānaka
We find the one workflow costing Wānaka businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
What natural language and speech recognition means here
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
- Call recording, transcription and summary straight into your CRM
- Voice agents that handle after hours calls and book real jobs
- Free text triage: enquiries, complaints and forms sorted on arrival
- Accent and te reo aware handling rather than a US default
What Wānaka runs on.
Wānaka's visitor economy centres on its lakes, mountains and ski areas, Cardrona, Treble Cone and Snow Farm, which operate from June to October.
Lake Wanaka Tourism has more than 450 member businesses. Ski areas operate from June to October.
Good questions, answered
Do you actually work on natural language and speech recognition?
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
Is this a talk or a build?
Both, depending on what you need. We speak on natural language and speech recognition, and we build the systems behind it. The advice is the same either way, and it is free of charge until there is a scope to quote.
Where do you start?
With the workflow costing the most time or the most leads. Speech recognition trained on American English mangles New Zealand place names, which is exactly the field a booking depends on.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Talk to us about natural language and speech recognition
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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