Natural language and speech recognition in Rotorua.
Speech recognition trained on American English mangles New Zealand place names, which is exactly the field a booking depends on.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Rotorua runs on forestry, wood processing and one of the country's busiest visitor economies. We build AI that handles bookings, timber orders and the reporting behind both.
What natural language and speech recognition means here
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
- Call recording, transcription and summary straight into your CRM
- Voice agents that handle after hours calls and book real jobs
- Free text triage: enquiries, complaints and forms sorted on arrival
- Accent and te reo aware handling rather than a US default
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Business in Rotorua.
Rotorua is known for agriculture, forestry and wood processing, geothermal and tourism, and it is one of New Zealand's most-visited cities.
In 2021 Te Uru Rākau New Zealand Forest Service located one of its two headquarters in Rotorua.
Good questions, answered
Is this a talk or a build?
Both, depending on what you need. We speak on natural language and speech recognition, and we build the systems behind it. The advice is the same either way, and it is free of charge until there is a scope to quote.
Where do you start?
With the workflow costing the most time or the most leads. Speech recognition trained on American English mangles New Zealand place names, which is exactly the field a booking depends on.
Do you actually work on natural language and speech recognition?
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
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