Natural language and speech recognition in Dunedin.
Speech recognition trained on American English mangles New Zealand place names, which is exactly the field a booking depends on.
What natural language and speech recognition means here
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
- Call recording, transcription and summary straight into your CRM
- Voice agents that handle after hours calls and book real jobs
- Free text triage: enquiries, complaints and forms sorted on arrival
- Accent and te reo aware handling rather than a US default
Dunedin runs on health, education and professional services, where every hour lost to paperwork is an hour away from students, patients and clients. We give it back.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Business in Dunedin.
Dunedin's economy is led by healthcare and social assistance, education and training, and professional, scientific and technical services, and the University of Otago contributes about 15 per cent of the city's GDP.
The University of Otago supports about 9 per cent of Dunedin's workforce. Otago Anniversary Day falls on on or near 23 March.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Straight answers
Do you actually work on natural language and speech recognition?
Understanding what people actually said, and what they meant. Call transcription, voice agents that answer the phone, and language models that read the free text nobody has time to read.
What does this look like for a Dunedin business?
Dunedin pairs a strong university research culture with practical southern businesses. AI here means proven tools, not hype. We scope one workflow, ship it to production, and prove the return before expanding.
Is this a talk or a build?
Both, depending on what you need. We speak on natural language and speech recognition, and we build the systems behind it. The advice is the same either way, and it is free of charge until there is a scope to quote.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
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