Optometry practices are some of the most efficient operators in New Zealand – which means the easy wins from voice AI agents are usually already taken. The brief we accept is the one focused on the workflow you've tried to fix twice and given up on.
Optometry practices · Applied AI
For optometry practices who want results in weeks, not a year-long transformation programme.
What voice AI agents actually does
Never miss a call again. AI phone agents that answer common enquiries, book jobs, and route urgent ones – in a Kiwi voice your customers won't hate.
- 01 Trained on your business hours, services, and pricing
- 02 Books appointments straight into your calendar
- 03 Texts the team for anything urgent
- 04 Full call transcript and audio recorded for QA
Built on: Vapi Retell Twilio OpenAI Realtime
Without Kiwi Dynamics
With Kiwi Dynamics
Lay of the land
The two or three things that decide whether this works for optometry practices.
- Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
- Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
How we build voice AI agents for optometry practices.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for a optometry practice business, so value lands before the build is finished. AI phone agents.
Talk to usThe outcome for optometry practices
We'd call the engagement a success when optometry practices are using the system without thinking about us. 42% of after-hours calls now booked without human input.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
How fast could we have voice AI agents in production?
Eight to ten weeks for most optometry practices. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What does voice AI agents cost for a optometry practice?
Pilots start from a fixed scope priced to land a measurable result inside 6 weeks. Pricing depends on data volume, integration complexity, and whether you need us on managed services afterwards. We'll quote precisely after a 30-minute scoping call.
Anyone else in this space using voice AI agents?
Plenty. 42% of after-hours calls now booked without human input. The interesting question is rarely "does it work" – it's "is your team ready to use the output." That's what we'd scope on the call.
What if our optometry practice doesn't have any data ready?
Most don't. Getting the data into shape – ingestion, cleaning, the lightweight contracts you need before any model is useful – is part of the engagement. For voice AI agents specifically, we typically run that work on Vapi, Retell, Twilio, OpenAI Realtime and assume messy starting conditions from day one.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.