Voice AI agents for optometrists.
For optometry practices who want results in weeks, not a year-long transformation programme.
Knows the New Zealand rules.
Voice agents answer calls, book jobs and take messages after hours and in busy season, so no enquiry ends in voicemail.
- Serious breaches get reported
- ACC levies set by industry
- KiwiSaver now 3.5 per cent
Eye test recalls, bookings and patient messages handled automatically, with patient information protected under the Privacy Act 2020.
The two or three things that decide whether this works for optometry practices.
Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
We'd call the engagement a success when optometry practices are using the system without thinking about us. 42% of after-hours calls now booked without human input. Kiwi Dynamics
Good questions, answered
Anyone else in this space using voice AI agents?
Plenty. 42% of after-hours calls now booked without human input. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.
What does voice AI agents cost for an optometry practice?
Pilots start from a fixed scope priced to land a measurable result inside 6 weeks. Pricing depends on data volume, integration complexity, and whether you need us on managed services afterwards. We'll quote precisely after a 30-minute scoping call.
What if our optometry practice doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For voice AI agents specifically, we typically run that work on Vapi, Retell, Twilio, OpenAI Realtime and assume messy starting conditions from day one.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
What happens when the Holidays Act is replaced?
The Employment Leave Act 2026 replaces it on 6 August 2028. Until then payroll follows the current Holidays Act, so leave calculations need to handle today's rules and the changeover.
Talk to us about voice AI agents
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