Voice AI agents for law firms.
The version of voice AI agents that law firms still use a year after launch.
Law firms run their businesses unlike anyone else.
Law firms bill for judgement, but a huge share of the week still goes on intake, document review, and status updates.
New matter intake and routine client updates are the two places firms lose the most billable time to admin.
Intake, file notes and document review sped up, with client information protected under the Privacy Act 2020 and kept in New Zealand.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How it works in New Zealand
We find the one workflow costing law firms the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Built around how New Zealand works.
Voice agents answer calls, book jobs and take messages after hours and in busy season, so no enquiry ends in voicemail.
- Serious breaches get reported
- Personal data sent offshore
- Data that stays in New Zealand
Less admin.
More weekend.
No theatre.
What voice AI agents covers
If we build the right slice first, law firms feel the difference inside the first month.
- Trained on your business hours, services, and pricing
- Books appointments straight into your calendar
- Texts the team for anything urgent
- Full call transcript and audio recorded for QA
- No AI theatre
- No shelfware or licences you do not use
Straight answers
Can you work with our existing systems?
Yes. The default voice AI agents stack we reach for is Vapi, Retell, Twilio, OpenAI Realtime, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Anyone else in this space using voice AI agents?
Plenty. 42% of after-hours calls now booked without human input. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Talk to us about voice AI agents
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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