Semantic search (RAG) for optometrists.
The version of semantic search (RAG) that optometry practices still use a year after launch.
Eye test recalls, bookings and patient messages handled automatically, with patient information protected under the Privacy Act 2020.
Where most optometry practices engagements actually deliver value.
Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
What semantic search (RAG) actually does
Search that understands intent, not just keywords. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Less admin.
More weekend.
No theatre.
What semantic search (RAG) covers
The shape of the result for optometry practices: Average search time drops from 6 minutes to 12 seconds.
- Indexes Drive, SharePoint, Notion, Slack, your CRM
- Returns answers with source links - no hallucinations
- Permissioned so staff only see what they should
- Re-indexes nightly so results stay fresh
- No AI theatre
- No shelfware or licences you do not use
How it works in New Zealand
We find the one workflow costing optometry practices the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
From one-person trades to national organisations, we find the hours :)
The questions a public sector buyer asks, answered up front: privacy impact, the NZISM, where the data lives and how an algorithm is held to account.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Good questions, answered
Who owns the code and the model setup?
You do, on delivery. We deploy semantic search (RAG) into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Pinecone sits in your account too - we don't operate it from ours.
Has this actually shipped for a real optometry practice?
Yes. Average search time drops from 6 minutes to 12 seconds. We'll share comparable engagements on the call.
How long does semantic search (RAG) take to ship for optometry practices?
We aim for a working pilot inside 4-6 weeks - narrow scope, real optometry practices data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Do you respond to government tenders?
Most large government contracts are advertised on GETS, the Government Electronic Tender Service, where suppliers register with RealMe.
Get started in 5 minutes
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
Was this helpful?
Thanks, your comment is with our team.