AI personalisation for dentists.
AI personalised CX, built around how a dentist actually works.
Recalls, bookings and patient messages handled automatically, with patient information protected under the Privacy Act 2020.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
What AI personalisation actually does
Every customer sees the right product, message, and offer - based on what they've bought, browsed, and asked. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
Dentists run their businesses unlike anyone else.
Dental practices live and die by a full chair and a clean recall list, and both take constant admin to keep on track.
No-shows, insurance queries, and recall reminders are the recurring admin load behind every dental front desk.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How it works in New Zealand
We find the one workflow costing dentists the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Conversion lift of 18-32% over generic site experiences. For dentists, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart. Kiwi Dynamics
Questions dentists ask
Has this actually shipped for a real dentist?
Yes. Conversion lift of 18-32% over generic site experiences. We'll share comparable engagements on the call.
Who owns the code and the model setup?
You do, on delivery. We deploy AI personalisation into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too - we don't operate it from ours.
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Is our data kept in New Zealand?
Kiwi Dynamics hosts its own infrastructure in New Zealand, under New Zealand governance. If personal information ever has to go offshore, privacy principle 12 requires comparable protection.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
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