AI email triage for veterinarians.
Built for the veterinarian who's already tried the off-the-shelf option and bounced off it.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
Bookings, reminders and clinical notes handled by AI, with client records protected under the Privacy Act 2020.
Small team.
Real systems.
Zero fluff.
What you get
What changes for veterinarians after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided.
- Drafts replies in your tone, ready to send
- Auto-files attachments to the right job folder
- Detects complaints and pings the right person
- Weekly digest of what was handled while you slept
- No shelfware or licences you do not use
- No annual contracts
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
The pattern across most veterinarians we work with.
Vet clinics run on bookings, recalls, and after-hours emergency calls, with a small front-desk team trying to do all three at once.
Between surgery schedules, vaccine recalls, and owners calling mid-panic, the phone and the inbox are where clinics lose the most time.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Good questions, answered
Has this actually shipped for a real veterinarian?
Yes. Inbox time cut from 2 hours/day to under 30 minutes. We'll share comparable engagements on the call.
What tools do you build AI email triage on?
For AI email triage we usually reach for Claude, Gmail API, Microsoft Graph, Vercel. We're tool-agnostic at heart - we pick what your veterinarian team can actually run after we hand the build over, not what looks good on a vendor sticker.
What's the smallest engagement you'd take on?
A two-week paid discovery for veterinarians that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
Let's chat
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
Was this helpful?
Thanks, your comment is with our team.