AI email triage for plumbers.
AI inbox manager, built around how a plumbing business actually works.
What years of building for plumbing businesses taught us.
Plumbers lose jobs to whoever answers the phone first, and most calls come in while they're already under a sink.
Missed calls, slow quotes, and unchased invoices are the three leaks that cost plumbing businesses the most money.
Quotes with GST shown correctly, job sheets and invoices done from the van, so evenings are not spent on paperwork.
How the work runs
We find the one workflow costing plumbing businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
One workflow.
In production.
In weeks.
What you get
We'd call the engagement a success when plumbing businesses are using the system without thinking about us.
- Drafts replies in your tone, ready to send
- Auto-files attachments to the right job folder
- Detects complaints and pings the right person
- Weekly digest of what was handled while you slept
- No AI theatre
- No shelfware or licences you do not use
Questions plumbing businesses ask
Who owns the code and the model setup?
You do, on delivery. We deploy AI email triage into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too - we don't operate it from ours.
Do you have proof this works for plumbing businesses?
Direct case study: Inbox time cut from 2 hours/day to under 30 minutes. Happy to walk you through full numbers on a call.
How do you price AI email triage engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most plumbing businesses are surprised how small the first cheque is.
Can it keep our building records in order?
Yes. Restricted building work must be done or supervised by a Licensed Building Practitioner, who provides a Record of Building Work, and AI can keep those filed per job.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
Talk to us about AI email triage
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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