AI email triage for physiotherapists.
For physiotherapists who want results in weeks, not a year-long transformation programme.
Notes, bookings and invoicing prepared by AI, so the physio spends the appointment with the patient.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
The friction physiotherapists hit that other industries don't.
Physio clinics run tight appointment books where a single no-show or late reschedule costs real revenue.
ACC paperwork, rebooking, and treatment plan follow-ups eat the hours physios would rather spend with patients.
One workflow.
In production.
In weeks.
What AI email triage covers
We'd call the engagement a success when physiotherapists are using the system without thinking about us.
- Drafts replies in your tone, ready to send
- Auto-files attachments to the right job folder
- Detects complaints and pings the right person
- Weekly digest of what was handled while you slept
- No AI theatre
- No annual contracts
How the work runs
We find the one workflow costing physiotherapists the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Straight answers
What's the realistic timeline for AI email triage with a physiotherapist?
Most physiotherapists have their first usable slice in week 5 or 6. We'd rather ship narrow and real than broad and aspirational - your team gets to use the thing well before the engagement is "done".
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Inbox time cut from 2 hours/day to under 30 minutes.
What happens if we want to swap a vendor out later?
AI email triage is built behind a small adapter layer specifically so swapping a model provider or a data source is a one-day job, not a re-architecture. Claude, Gmail API, Microsoft Graph, Vercel are our defaults, but the build is intentionally portable.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Let's chat
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
Was this helpful?
Thanks, your comment is with our team.