AI email triage for optometrists.
Built for the optometry practice who's already tried the off-the-shelf option and bounced off it.
Eye test recalls, bookings and patient messages handled automatically, with patient information protected under the Privacy Act 2020.
How it works in New Zealand
We find the one workflow costing optometry practices the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Built differently, on purpose.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Built around how New Zealand works.
Emails sorted by urgency, with IRD, ACC and council letters flagged first, so the ones with deadlines never get buried.
- ACC levies set by industry
- Serious breaches get reported
- An annual return every year
We'd call the engagement a success when optometry practices are using the system without thinking about us. Inbox time cut from 2 hours/day to under 30 minutes. Kiwi Dynamics
The two or three things that decide whether this works for optometry practices.
Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
Good questions, answered
How fast could we have AI email triage in production?
Eight to ten weeks for most optometry practices. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What if our optometry practice doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For AI email triage specifically, we typically run that work on Claude, Gmail API, Microsoft Graph, Vercel and assume messy starting conditions from day one.
What's the smallest engagement you'd take on?
A two-week paid discovery for optometry practices that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
What happens when the Holidays Act is replaced?
The Employment Leave Act 2026 replaces it on 6 August 2028. Until then payroll follows the current Holidays Act, so leave calculations need to handle today's rules and the changeover.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
Let's chat
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