AI customer feedback for veterinarians.
The version of AI customer feedback that veterinarians still use a year after launch.
Bookings, reminders and clinical notes handled by AI, with client records protected under the Privacy Act 2020.
Made for New Zealand paperwork.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- Serious breaches get reported
- 11 public holidays, plus yours
- Payday filing, every payday
Small team.
Real systems.
Zero fluff.
What you get
We'd call the engagement a success when veterinarians are using the system without thinking about us.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No AI theatre
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
What years of building for veterinarians taught us.
Vet clinics run on bookings, recalls, and after-hours emergency calls, with a small front-desk team trying to do all three at once.
Between surgery schedules, vaccine recalls, and owners calling mid-panic, the phone and the inbox are where clinics lose the most time.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Good questions, answered
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a veterinarian - so the savings start landing before the rest of the build is finished.
Do you have proof this works for veterinarians?
Direct case study: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Happy to walk you through full numbers on a call.
Will this run on our own infrastructure?
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Can it keep track of ACC levies?
Yes. ACC work levies are set by the classification unit your work falls under, and self-employed people are invoiced after filing their tax return.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
Let's chat
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