AI customer feedback is overhyped at the macro level and underused at the workflow level. For a NZ physiotherapist, that gap is where the actual ROI lives – and where most of our work happens.
Physiotherapists · Applied AI
AI customer feedback that fits a physiotherapist's week, not the other way around.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
The honest read
Where most physiotherapists engagements actually deliver value.
- Physio clinics run tight appointment books where a single no-show or late reschedule costs real revenue.
- ACC paperwork, rebooking, and treatment plan follow-ups eat the hours physios would rather spend with patients.
How we build AI customer feedback for physiotherapists.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for a physiotherapist business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for physiotherapists
If we build the right slice first, physiotherapists feel the difference inside the first month. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
What's a typical engagement length for physiotherapists?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Do you have proof this works for physiotherapists?
Direct case study: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Happy to walk you through full numbers on a call.
Can you work with our existing systems?
Yes. The default AI customer feedback stack we reach for is Claude, Google Business API, Trustpilot, Vercel, but we'll bend it around whatever you already run – Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.