AI customer feedback for law firms.
Law firms-grade AI customer feedback, shipped by people who've done it before.
Intake, file notes and document review sped up, with client information protected under the Privacy Act 2020 and kept in New Zealand.
Made for New Zealand paperwork.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- Serious breaches get reported
- Personal data sent offshore
- Data that stays in New Zealand
Built differently, on purpose.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
How the work runs
We find the one workflow costing law firms the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
One workflow.
In production.
In weeks.
What AI customer feedback covers
Star ratings up ~0.4 in 90 days from faster, on-brand responses.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No AI theatre
The shape of every law firm brief we've seen.
Law firms bill for judgement, but a huge share of the week still goes on intake, document review, and status updates.
New matter intake and routine client updates are the two places firms lose the most billable time to admin.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Straight answers
Has this actually shipped for a real law firm?
Yes. Star ratings up ~0.4 in 90 days from faster, on-brand responses. We'll share comparable engagements on the call.
What happens if we want to swap a vendor out later?
AI customer feedback is built behind a small adapter layer specifically so swapping a model provider or a data source is a one-day job, not a re-architecture. Claude, Google Business API, Trustpilot, Vercel are our defaults, but the build is intentionally portable.
What's the realistic timeline for AI customer feedback with a law firm?
Most law firms have their first usable slice in week 5 or 6. We'd rather ship narrow and real than broad and aspirational - your team gets to use the thing well before the engagement is "done".
Is our data kept in New Zealand?
Kiwi Dynamics hosts its own infrastructure in New Zealand, under New Zealand governance. If personal information ever has to go offshore, privacy principle 12 requires comparable protection.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
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