AI customer feedback for cafes and restaurants.
The version of AI customer feedback that cafes and restaurants still use a year after launch.
Rosters that account for 11 public holidays, including Matariki, plus your anniversary day, without a spreadsheet.
How it works in New Zealand
We find the one workflow costing cafes and restaurants the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
What we keep hearing from NZ cafes and restaurants.
Hospitality runs on thin margins where a missed booking, a bad review left unanswered, or a slow roster costs real money.
Reservations, reviews, and rostering are the recurring admin that pulls owners off the floor.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
The shape of the result for cafes and restaurants: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Built on Claude, hardened with the rest of the stack as it scales. Kiwi Dynamics
Straight answers
Has this actually shipped for a real cafe or restaurant?
Yes. Star ratings up ~0.4 in 90 days from faster, on-brand responses. We'll share comparable engagements on the call.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a cafe or restaurant - so the savings start landing before the rest of the build is finished.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Talk to us about AI customer feedback
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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