AI customer feedback for auto mechanics.
The version of AI customer feedback that auto repair shops still use a year after launch.
Reminders timed to each car's WoF, which from 1 November 2026 moves to every two years for many 4 to 14 year old vehicles.
How the work runs
We find the one workflow costing auto repair shops the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Auto repair shops need software built around their week, not against it.
Mechanics quote from underneath a car and answer the phone from underneath a car, and one of those always loses.
Booking, quoting, and parts follow-up are the admin layer that decides how many cars a workshop can turn over in a week.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
Small team.
Real systems.
Zero fluff.
What you get
What changes for auto repair shops after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No shelfware or licences you do not use
Straight answers
How do you price AI customer feedback engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most auto repair shops are surprised how small the first cheque is.
Do you have proof this works for auto repair shops?
Direct case study: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Happy to walk you through full numbers on a call.
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for an auto repair shop - so the savings start landing before the rest of the build is finished.
Is our data kept in New Zealand?
Kiwi Dynamics hosts its own infrastructure in New Zealand, under New Zealand governance. If personal information ever has to go offshore, privacy principle 12 requires comparable protection.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Let's chat
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