AI customer feedback for accountants.
AI customer feedback that fits an accounting firm's week, not the other way around.
How the work runs
We find the one workflow costing accounting firms the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Client documents collected, coded and matched to GST periods, monthly, two-monthly or six-monthly, ready for review.
What years of building for accounting firms taught us.
Accounting firms carry seasonal peaks where document chasing and data entry crowd out the advisory work that actually pays.
Client document requests, reconciliations, and deadline reminders are the repetitive load behind every busy season.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Knows the New Zealand rules.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- GST at 15 per cent
- Xero, founded in New Zealand
- 11 public holidays, plus yours
One workflow.
In production.
In weeks.
What AI customer feedback covers
We'd call the engagement a success when accounting firms are using the system without thinking about us.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No annual contracts
- No AI theatre
Good questions, answered
What's the realistic outcome for accounting firms?
Star ratings up ~0.4 in 90 days from faster, on-brand responses. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you work with our existing systems?
Yes. The default AI customer feedback stack we reach for is Claude, Google Business API, Trustpilot, Vercel, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
What happens when the Holidays Act is replaced?
The Employment Leave Act 2026 replaces it on 6 August 2028. Until then payroll follows the current Holidays Act, so leave calculations need to handle today's rules and the changeover.
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