AI chatbots is overhyped at the macro level and underused at the workflow level. For a NZ optometry practice, that gap is where the actual ROI lives – and where most of our work happens.
Optometry practices · Applied AI
The version of AI chatbots that optometry practices still use a year after launch.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings – and escalate cleanly when the customer needs a human.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Without Kiwi Dynamics
With Kiwi Dynamics
Why optometry practices are different
Optometry practices run their businesses unlike anyone else.
- Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
- Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
How we build AI chatbots for optometry practices.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for a optometry practice business, so value lands before the build is finished. AI customer support.
Talk to usThe outcome for optometry practices
We'd call the engagement a success when optometry practices are using the system without thinking about us. Handles 60-70% of routine enquiries without human input.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions
FAQ
How long does AI chatbots take to ship for optometry practices?
We aim for a working pilot inside 4-6 weeks – narrow scope, real optometry practices data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
How do you price AI chatbots engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most optometry practices are surprised how small the first cheque is.
What's the realistic outcome for optometry practices?
Handles 60-70% of routine enquiries without human input. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Who owns the code and the model setup?
You do, on delivery. We deploy AI chatbots into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too – we don't operate it from ours.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.