AI chatbots for optometrists.
The version of AI chatbots that optometry practices still use a year after launch.
Eye test recalls, bookings and patient messages handled automatically, with patient information protected under the Privacy Act 2020.
How Kiwi Dynamics works
We find the one workflow costing optometry practices the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
What AI chatbots actually do
Trained on your business, not Wikipedia. With the right workflow automated, nine hours of admin a week could drop to about one.*
*Illustrative example only, based on 9 hours a week of admin falling to about 1 hour a week. Actual results vary by workflow and business.
On the tools or running at scale, the admin still eats the week :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Optometry practices run their businesses unlike anyone else.
Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
Small team.
Real systems.
Zero fluff.
What you get
We'd call the engagement a success when optometry practices are using the system without thinking about us.
- Trained on your documents, FAQs, and past tickets
- Books appointments, takes deposits, qualifies leads
- Live hand-off to a human when needed
- Daily quality reports so you stay in control
- No annual contracts
- No shelfware or licences you do not use
An AI agency, minus the theatre.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Questions optometry practices ask
How do you price AI chatbots engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most optometry practices are surprised how small the first cheque is.
How long does AI chatbots take to ship for optometry practices?
We aim for a working pilot inside 4-6 weeks - narrow scope, real optometry practices data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
What's the realistic outcome for optometry practices?
Handles 60-70% of routine enquiries without human input. We don't promise tenfold lifts because we don't see them outside of marketing decks.
What does the Privacy Act 2020 mean for AI?
The same rules apply as for any system holding personal information. A breach that could cause serious harm must be reported to the Privacy Commissioner, who expects it within 72 hours.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
Let's chat
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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
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