Every optometry practice business we've worked with has a different definition of "broken". AI booking agent only earns its keep when it solves the specific definition you'd give it on a bad day - which is why our first call is mostly listening.
Optometry practices-grade AI booking agent, shipped by people who've done it before.
Our goal is to give optometry practices a three-day weekend, so people can spend more time with their families and the people they love :)
What AI booking agent actually does
Most enquiries go to whoever replies first, not whoever is best. This answers every WhatsApp, SMS, and Instagram message in seconds, acknowledges what the customer actually said, then walks them through to a booked appointment in your calendar.
- 01 Replies in seconds on WhatsApp, SMS, Instagram, and Messenger - not the next business day
- 02 Acknowledges the customer's actual problem before it asks anything, so it never reads like a bot
- 03 A short question flow that ends in a booking, not an open-ended chat
- 04 Answers your real questions - pricing, parking, insurance, after-hours - from your own website content
Built on: WhatsApp Business API Twilio Claude Cal.com HubSpot
Without Kiwi Dynamics
With Kiwi Dynamics
What you actually get
Every engagement is scoped and quoted up front. This is what is in the box.
- A working pilot, in productionNot a prototype on someone's laptop. The first slice of AI booking agent runs against real work within weeks.
- Your data stays yoursIt runs on your accounts and your tools. If we part ways you keep the system and everything in it.
- The workflow mapped before codeWe write down what good looks like for optometry practices first, so nobody is guessing at handover.
- Support after it landsThe people who built it stay reachable when the business changes shape around it.
How AI booking agent compares
The two things most businesses do instead, and where each one runs out.
| Hiring for it | An off-the-shelf tool | Kiwi Dynamics | |
|---|---|---|---|
| Fit to how you work | Fits perfectly, costs a salary | You bend your process to suit the tool | Built around the workflow you already run |
| Time to something useful | Immediate, and permanent | Quick to switch on, slow to make fit | A working slice in weeks, then hardened |
| Who owns the data | You do | The vendor, on the vendor's terms | You do, in your own accounts |
| When it breaks | That person sorts it, if they are in | A support queue and a ticket number | The people who built it |
| What it costs | A salary, every year, forever | Per seat, forever, used or not | Scoped and quoted up front |
Where optometry practices actually lose hours and dollars.
- Optometrists balance eye tests, recalls, and frame sales, with recall reminders often the first thing to slip.
- Recall reminders and insurance or funding queries are the recurring admin load behind every optometry front desk.
How we build AI booking agent for optometry practices.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for an optometry practice business, so value lands before the build is finished. Every enquiry, booked.
Talk to usHow the work runs
- Find the one workflowWe look for the job costing optometry practices the most hours or the most leads, and deliberately ignore the rest for now.
- Ship a working sliceA narrow version goes into production in weeks, against real work, so the value shows up before the build is finished.
- Prove it, then widenWe measure it against what the work cost before. If it does not pay for itself, we say so rather than scaling it.
- Harden and hand overLogging, fallbacks and a real handover, so it keeps running when we are not in the room.
The outcome for optometry practices
If we build the right slice first, optometry practices feel the difference inside the first month. Replying inside five minutes is the single biggest lever on whether an enquiry books at all.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's the realistic timeline for AI booking agent with an optometry practice?
Most optometry practices have their first usable slice in week 5 or 6. We'd rather ship narrow and real than broad and aspirational - your team gets to use the thing well before the engagement is "done".
What does AI booking agent cost for an optometry practice?
Pilots start from a fixed scope priced to land a measurable result inside 6 weeks. Pricing depends on data volume, integration complexity, and whether you need us on managed services afterwards. We'll quote precisely after a 30-minute scoping call.
Anyone else in this space using AI booking agent?
Plenty. Replying inside five minutes is the single biggest lever on whether an enquiry books at all. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.
What happens if we want to swap a vendor out later?
AI booking agent is built behind a small adapter layer specifically so swapping a model provider or a data source is a one-day job, not a re-architecture. WhatsApp Business API, Twilio, Claude, Cal.com, HubSpot are our defaults, but the build is intentionally portable.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.