Support automation software, built around how you work.

Custom support automation software for New Zealand technology companies: a web, iOS and Android app built around how your tech company runs, on our own post-trained models where they fit.

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Off-the-shelf software is built for the average tech company. Helpdesk and CRM tools route the tickets, but the answers, billing explanations and release notes customers need are still written by support staff and engineers each time.

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What we would build for your tech company

A support resolution assistantTickets answered from your docs, known issues and the customer’s own account data, with bugs raised in your tracker complete enough to act on.
A billing and usage explainerCustomers ask why a bill changed and get the answer from their actual usage and plan, in plain language, inside your own app.
A release notes and docs writerMerged work turned into release notes and documentation updates for an engineer to approve, so the docs keep up with the product.

What the tool can cover

Support tickets get triaged and resolved faster, documentation keeps pace with the product instead of trailing it, and the team scales its output without scaling headcount.

Tier-one support ticket triage and resolution
Release note and help article drafting
Technical documentation from changelogs
Runbook and incident report search
Billing and usage enquiry handling
Onboarding and internal knowledge search

Alongside the software you run today, or instead of it.

Keep Zendesk, Salesforce and Jira and connect the new tool to it, or let the tool take its place when that suits you better.

Talk to us about your tool

*Every engagement is scoped and quoted up front. Results vary by workflow and business.

How we build it

Every build is scoped and quoted up front.

Questions technology companies ask

Is this off-the-shelf support automation software?

No. We build the tool for your tech company, as a web app and an iOS and Android app, so it follows how you work rather than the average tech company.

Do we have to stop using Zendesk, Salesforce and Jira?

No. The tool can run alongside the software you have today and keep both in step, or replace it when that suits you better. We work that out with you first.

What would you build first?

Usually the support resolution assistant, because it takes the repeat questions off the queue first.

Where does the AI come in?

Where it saves real effort: reading documents and photos, turning voice into records, drafting paperwork and flagging what needs a person. We use our own post-trained models where they fit, and a person stays in charge of every decision.

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Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.