Māori tourism operators

Bookings, inbound enquiry in several languages, and a cultural experience that cannot be automated and should not be.

Where the time goes

Enquiry arriving through agents, direct email, social and the phone, at all hours and in several languages.
Booking changes, cancellations and group logistics handled manually.
Reviews and post-visit follow-up that nobody has time to do consistently.
Reporting to owners and funders alongside running the operation.

What we build

Enquiry triage and first response that handles the logistics questions and hands anything cultural to a person.
Booking administration, confirmations and change handling wired to the system you already use.
Follow-up and review requests that go out reliably without sounding automated.

The manuhiri experience and anything touching kōrero tuku iho stays with your people. We automate the admin around it, never the telling of it.

Other organisations we work with

This is a plain description of what these frameworks ask for and how we build to them. It is not legal advice, and it is not a claim of endorsement, accreditation or partnership. Where a framework governs your organisation, take your own advice on it.

Tell us what your week actually looks like

We would rather see the real workload than guess at it. The first conversation costs nothing.

Start a conversation

Inference that answers to tikanga, not just to a benchmark.

We build and run inference against the six principles of Māori data sovereignty set out by Te Mana Raraunga. For an organisation holding data about its own people, that is not a line at the bottom of a page. It decides where the model runs, what it is allowed to see, and who can switch it off. Māori data stays Māori owned. Running a model over it does not transfer it, licence it, or turn it into training data.

Rangatiratanga

Authority. You decide what the model may see and what it may do with it. Access is yours to grant and yours to withdraw, and a withdrawal takes effect at the next inference, not at the next contract review.

Whakapapa

Relationships. Every output can be traced back to the documents, the records and the rules that produced it. Nothing arrives without a provenance you can follow.

Whanaungatanga

Obligations. Data gathered for one purpose is not quietly turned to another. A new use is a new conversation with you, not a schema change on our side.

Kotahitanga

Collective benefit. The gain comes back to the people the data came from, as hours returned to their staff and services that work better for their whānau.

Manaakitanga

Reciprocity. We leave you able to run it without us. Documentation, handover and the right to take the system elsewhere are part of the build, never an exit fee.

Kaitiakitanga

Guardianship. We hold your data in trust and never take ownership of it. It does not train our models or anyone else’s, it is returned or destroyed on request, and inference runs somewhere you can point at, on-shore or inside your own tenancy.

The six principles are those of Te Mana Raraunga, the Māori Data Sovereignty Network. The commitments beside them are ours.

Built on three things we don’t bend on.

Honesty

We tell you what AI can and cannot do, then we ship the part that pays for itself.

Speed

Find the one workflow costing the most, ship it to production, prove the return.

Care

Success is hours given back to people and dollars saved. Never the size of the invoice.