Kiwi Dynamics
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Answer guests at midnight, not just office hours

A guest wants to book a tour, or someone already on the trip needs an answer at 11pm, and tourism does not run on 9 to 5 hours even when your team does. We build agents that handle booking enquiries, answer itinerary questions and support guests after hours, so the experience feels looked after around the clock without anyone working nights.

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A better AI tool for tourism operators, built around how you work.

Off-the-shelf software is built for the average tourism operator. We build a tool around how yours actually works, as a web, iOS and Android app, on our own post-trained models where they fit.

  • A guest assistant in any language

    Booking, meeting point and weather questions answered at any hour in the guest’s own language, from your live availability.

  • A safety briefing and waiver app

    Guests complete health questions and waivers on their phone before arrival, with anything that needs a guide’s attention flagged on the manifest.

  • A weather call and rebooking tool

    When conditions cancel a trip, every affected guest is told and offered new times automatically.

Runs alongside the software you have today, like Rezdy, Bookeo and FareHarbor, or takes its place when that suits you better.

Talk to us about your tool How we build apps Software for tourism operators

Everything included,
nothing bolted on.

Every build starts with a fixed-scope conversation, no surprise line items after the fact.

  • 24 hour booking enquiry response
  • Availability and pricing questions
  • Itinerary and pickup detail answers
  • Weather and schedule change updates
  • After hours guest support
  • Multi language enquiry handling
  • Post trip review requests
  • Repeat booking and referral follow up

The build itself, not a proof of concept.

  • Booking enquiry response

    Availability, pricing and itinerary questions answered the moment a traveller asks, whether it is 2pm or 2am, so the booking gets made before they try the next operator.

  • Itinerary and trip questions

    An agent that knows your tours, transfers and timings inside out, answering guest questions about pickup times, what to bring and what happens if the weather turns.

  • After hours guest support

    Guests already on a trip get a real answer at any hour, from a delayed pickup to a change of plan, instead of waiting until the office opens the next morning.

  • Reviews and repeat bookings

    Post trip follow ups drafted to collect reviews and invite guests back, so the trip that just ended turns into the next booking or a five star review.

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FAQ

No. Availability, pricing and itinerary questions are answered the moment a traveller asks, whether it is 2pm or 2am, so the booking gets made before they try the next operator.

Guests already on a trip get a real answer at any hour, from a delayed pickup to a change of plan, instead of waiting until the office opens the next morning.

No. It answers booking, itinerary and after hours questions, but your guides still run the actual tours. It stops the office being the bottleneck outside working hours.

Post trip follow ups are drafted to collect reviews and invite guests back, so the trip that just ended turns into the next booking or a five star review.

Interested in solving your problems with tourism?

Tell us what you are trying to do and we will reply with how we would build it, no obligation.

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Enquiries get booked at any hour, guests get real answers overnight, and the operator looks fully staffed around the clock without anyone actually working nights.

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