01
Citizen enquiry handling
Common enquiries answered accurately from your published information and policy, around the clock, with clear escalation to staff for anything that needs a person.
AI that meets the public sector bar
Capabilities
Everything included, nothing bolted on after the fact.
- No training on your data, full audit logs
- Citizen enquiry answering from policy
- Form, submission and correspondence triage
- Document classification and routing
- Information extraction and summarisation
- NZ and AU data residency in your boundary
- Human oversight on decisions about people
- Privacy Act 2020 aware data handling
*Every build starts with a fixed-scope conversation, no surprise line items after the fact.
Built on three things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
The build itself, not a proof of concept.
02
Document processing
Forms, submissions and correspondence read, classified and routed to the right team, with the key details extracted so cases move instead of queuing.
03
Data residency and privacy
Hosted in New Zealand or Australian regions inside your environment, with no training on your data and handling designed around the Privacy Act and your agency policy.
04
Accountability by design
Every action logged with who, what and when, and a human in the loop on decisions that affect people, so you can review, explain and defend what the system did.
FAQ
In New Zealand or Australian regions inside your own environment, with no training on your data. Handling is designed around the Privacy Act 2020 and your agency policy from the start.
No. Every action is logged with who, what and when, and a human stays in the loop on decisions that affect people, so your agency can review, explain and defend what the system did.
It answers common citizen enquiries accurately from your published information around the clock, and reads, classifies and routes forms, submissions and correspondence to the right team, extracting key details so cases move instead of queuing.
Agencies that want the efficiency AI offers but cannot compromise on privacy, data residency or accountability, and need a system their legal and risk teams can actually approve.
Talk to us about public sector
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
Your agency gets faster service and less manual document work without giving an inch on privacy, residency or accountability, in a system your legal and risk teams can approve.
Let’s talk