Public Sector

AI that meets the public sector bar

Agencies want the efficiency AI offers but cannot compromise on privacy, data residency or accountability. We build agents that handle citizen enquiries and document work inside your boundary, with the audit trail, residency and human oversight a public body has to be able to stand behind.

Let’s talk See how it works

Citizen enquiry handling

Common enquiries answered accurately from your published information and policy, around the clock, with clear escalation to staff for anything that needs a person.

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Document processing

Forms, submissions and correspondence read, classified and routed to the right team, with the key details extracted so cases move instead of queuing.

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Data residency and privacy

Hosted in New Zealand or Australian regions inside your environment, with no training on your data and handling designed around the Privacy Act and your agency policy.

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Accountability by design

Every action logged with who, what and when, and a human in the loop on decisions that affect people, so you can review, explain and defend what the system did.

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What it does

Capabilities

Citizen enquiry answering from policy
Form, submission and correspondence triage
Document classification and routing
Information extraction and summarisation
NZ and AU data residency in your boundary
No training on your data, full audit logs
Human oversight on decisions about people
Privacy Act 2020 aware data handling

Why it holds up

Built on four things we don’t bend on.

Honesty

We tell you what AI can and cannot do, then we ship the part that pays for itself.

Craft

Production systems, not slideware. Built around how you actually work.

Speed

Find the one workflow costing the most, ship it to production, prove the return.

Care

Success is hours given back to people and dollars saved. Never the size of the invoice.

Questions

FAQ

Where is our data actually hosted?

In New Zealand or Australian regions inside your own environment, with no training on your data. Handling is designed around the Privacy Act 2020 and your agency policy from the start.

Does the system make decisions about citizens on its own?

No. Every action is logged with who, what and when, and a human stays in the loop on decisions that affect people, so your agency can review, explain and defend what the system did.

What does this actually do day to day?

It answers common citizen enquiries accurately from your published information around the clock, and reads, classifies and routes forms, submissions and correspondence to the right team, extracting key details so cases move instead of queuing.

Who is this for within a public agency?

Agencies that want the efficiency AI offers but cannot compromise on privacy, data residency or accountability, and need a system their legal and risk teams can actually approve.

Get in touch

Talk to us about public sector

Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.

Your agency gets faster service and less manual document work without giving an inch on privacy, residency or accountability, in a system your legal and risk teams can approve.

Let’s talk