01
Outage communications
An agent that drafts and sends customer outage updates across SMS, email and your status page the moment a fault is logged, so the call centre is not typing the same update out by hand to every channel.
Cut the reporting load that sits on top of every outage and audit
Capabilities
Everything included, nothing bolted on after the fact.
- Multi-channel outage notifications
- Commerce Commission and EA return drafting
- Line and asset defect triage from field photos
- Customer billing and connection Q&A
- Planned works communication drafting
- Incident timeline and root cause documentation
- Contractor and crew dispatch support
- Network performance report generation
*Every build starts with a fixed-scope conversation, no surprise line items after the fact.
Built on three things we don’t bend on.
Honesty
We tell you what AI can and cannot do, then we ship the part that pays for itself.
Speed
Find the one workflow costing the most, ship it to production, prove the return.
Care
Success is hours given back to people and dollars saved. Never the size of the invoice.
What you get
The build itself, not a proof of concept.
02
Regulatory reporting
Commerce Commission and Electricity Authority return data assembled from your existing systems into the required format, drafted and ready for an engineer to check before it goes out.
03
Asset inspection triage
Photos and voice notes from line crews turned into structured defect records, prioritised against your maintenance rules instead of sitting in an inbox until someone has time.
04
Customer enquiry handling
Billing, connection and outage questions answered instantly by an agent grounded in your tariffs and network data, with anything unusual routed to a person.
Questions
FAQ
The moment a fault is logged, an agent drafts and sends customer updates across SMS, email and your status page, so the call centre is not typing the same update out by hand to every channel.
You need your existing systems and data, and the agent assembles Commerce Commission and Electricity Authority return data from that into the required format, drafted and ready for an engineer to check before it goes out.
Photos and voice notes from line crews get turned into structured defect records, prioritised against your maintenance rules instead of sitting in an inbox until someone has time.
No. Reports are drafted and ready for an engineer to check, not sent unsupervised. The agent takes the assembly work off their plate so they spend their hours on the network instead of the paperwork.
Get in touch
Talk to us about energy
Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.
Outage communications go out the moment they are needed, compliance reporting stops being a monthly scramble, and your engineers spend their hours on the network, not on the paperwork about it.
Let’s talk