Cut the reporting load that sits on top of every outage and audit
Generators, lines companies and retailers carry a compliance and reporting load that grows every year, on top of outage response that cannot wait. We build agents that assemble the reports, triage the calls and keep the record straight, so your engineers spend their time on the network instead of the paperwork about it.
Everything included,
nothing bolted on.
Every build starts with a fixed-scope conversation, no surprise line items after the fact.
- Multi-channel outage notifications
- Commerce Commission and EA return drafting
- Line and asset defect triage from field photos
- Customer billing and connection Q&A
- Planned works communication drafting
- Incident timeline and root cause documentation
- Contractor and crew dispatch support
- Network performance report generation
FAQ
The moment a fault is logged, an agent drafts and sends customer updates across SMS, email and your status page, so the call centre is not typing the same update out by hand to every channel.
You need your existing systems and data, and the agent assembles Commerce Commission and Electricity Authority return data from that into the required format, drafted and ready for an engineer to check before it goes out.
Photos and voice notes from line crews get turned into structured defect records, prioritised against your maintenance rules instead of sitting in an inbox until someone has time.
No. Reports are drafted and ready for an engineer to check, not sent unsupervised. The agent takes the assembly work off their plate so they spend their hours on the network instead of the paperwork.
Interested in solving your problems with energy?
Tell us what you are trying to do and we will reply with how we would build it, no obligation.
Let's chat
Outage communications go out the moment they are needed, compliance reporting stops being a monthly scramble, and your engineers spend their hours on the network, not on the paperwork about it.
Was this helpful?
Thanks, your comment is with our team.