Inside the rollout
After 14 years and hundreds of public-sector, private and NGO engagements, Tregaskis Brown had accumulated an enormous body of genuinely valuable thinking: precedent, frameworks, ILM material and hard-won approaches to thorny machinery-of-government and capability problems. The trouble was that all of it sat buried across years of project folders and SharePoint, organised by client and date rather than by idea, so finding the right prior piece of work depended almost entirely on remembering it existed and knowing who to ask. For a Wellington professional-services firm whose product is its expertise, that meant the firm's best asset was effectively locked inside the memories of its busiest people.
Our approach
The practical cost showed up everywhere. Consultants leaned on tribal memory to track down relevant prior work, and even then often came up short, so strong frameworks were quietly rebuilt from scratch on a new engagement. New hires faced a steep, slow climb, spending months simply learning who had done what before they could contribute with confidence in front of a client. Tregaskis Brown wanted a production-ready way for anyone, from a first-week analyst to a senior partner, to ask a plain-English question and surface the right precedent in minutes, with the firm's strict confidentiality and access controls fully respected.
Results at a glance
We have a fourteen years of thinking sitting in our files, and until now most of it was only accessible if you happened to remember it existed. The difference is that a new consultant can ask a plain-English question and surface exactly the right precedent in minutes, with the source document attached, instead of asking around the office for a fortnight. It respects who can see what, so we get all the speed without ever compromising client confidentiality.
