AI customer feedback in Wellington.
For Wellington operators who want a working pilot in weeks, not a year-long programme.
Wellington runs on government, tech and screen, and most of that work runs on documents. We build AI that reads, drafts and files them, on New Zealand infrastructure.
Knows the New Zealand rules.
Every review and survey reply sorted by theme with draft responses ready, so owners see what customers are actually saying each week.
- Serious breaches get reported
- An annual return every year
- Holidays Act until August 2028
Wellington, up close.
Wellington is home to New Zealand's public sector, which makes up 17 per cent of the city's workforce, alongside tech and fintech, gaming, screen, and food and beverage.
Wellington is a UNESCO City of Film, known for its post-production work. Wellington Anniversary Day falls on on or near 22 January.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
One workflow.
In production.
In weeks.
What AI customer feedback covers
If we build the right slice first, Wellington teams feel the difference inside the first month.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
- No AI theatre
- No annual contracts
How the work runs
We find the one workflow costing Wellington businesses the most hours, ship a working slice into production in weeks, prove it pays for itself, then harden it and hand it over.
Questions Wellington businesses ask
When does AI customer feedback actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Wellington - so the savings start landing before the rest of the build is finished.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
How do you price AI customer feedback engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Wellington businesses are surprised how small the first cheque is.
What happens when the Holidays Act is replaced?
The Employment Leave Act 2026 replaces it on 6 August 2028. Until then payroll follows the current Holidays Act, so leave calculations need to handle today's rules and the changeover.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Let's chat
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