AI customer feedback in Wellington.
For Wellington operators who want a working pilot in weeks, not a year-long programme.
What this is
AI review and feedback
Every Google review, NPS survey, support ticket, and social mention pulled into one place – themed, scored, and ranked by impact. You finally see what customers actually complain about.
Star ratings up ~0.4 in 90 days from faster, on-brand responses.
How it helps your Wellington team
What you actually get.
- Pulls reviews from Google, Facebook, Trade Me, your forms
- Auto-themes complaints and praise into trends
- Alerts you to a bad review before it goes viral
- Drafts public review responses in your voice
The version of AI customer feedback that works for a Wellington business is rarely the version a national vendor would sell you. We build the one that fits how your team actually operates – usually with fewer parts than the off-the-shelf pitch.
If we build the right slice first, Wellington teams feel the difference inside the first month. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Why Wellington businesses are a fit for this.
From central-government contractors to Kilbirnie tradies, Wellington teams want AI that respects security, privacy, and a healthy scepticism. We build accordingly.
We work with teams in
What we build
AI customer feedback, tailored to Wellington businesses.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Common questions
Before you book the call.
When does AI customer feedback actually pay back? +
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Wellington – so the savings start landing before the rest of the build is finished.
How do you price AI customer feedback engagements? +
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Wellington businesses are surprised how small the first cheque is.
Can you walk us through a comparable build? +
Yes – on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Will this run on our own infrastructure? +
Yes, where it makes sense. AI customer feedback can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Google Business API, Trustpilot, Vercel but the architecture supports your existing platform choices.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
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