The honest read on AI for secretaries and administrative assistants, except legal, medical, and executive in NZ and Australia.
When secretaries and administrative assistants, except legal, medical, and executive ask us what AI actually changes, the first question we put back is the same one every time: which part of your week, if it disappeared, would change how you feel on a Friday?
What changes for secretaries and administrative assistants, except legal, medical, and executive week to week
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive sits within Office & Administration, one of the sectors we build production AI for.
- Draft and answer routine email
- Move data between systems
- Schedule and chase follow-ups
- Generate documents from templates
1.17% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026).
By the numbers
Canada's overall AI usage sits at 4.37x its expected level, with Singapore leading at 5.53x.
Adoption is already well ahead of the curve, and the edge goes to whoever turns it into a concrete workflow first.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
We'd call the engagement a success when Secretaries and Administrative Assistants, Except Legal, Medical, and Executive teams are using the system without thinking about us. 1.17% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026) Kiwi Dynamics
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
Straight answers
When does AI actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a secretaries and administrative assistants, except legal, medical, and executive team - so the savings start landing before the rest of the build is finished.
Will this run on our own infrastructure?
Yes, where it makes sense. AI can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Draft and answer routine email, Move data between systems, Schedule and chase follow-ups, Generate documents from templates but the architecture supports your existing platform choices.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can AI help with payday filing?
It can prepare it. Employers file employment information every payday, within 2 working days when filing electronically, and automation can have it ready for a person to check.
Can it remind us about the annual return?
Yes. Every company must file an annual return with the Companies Office each year, separate from its tax return.
Let's chat
StartContact us
Tell us what you're trying to do and we'll reply with how we'd build it, no obligation.
Was this helpful?
Thanks, your comment is with our team.