AI that gives receptionists and information clerks their time back, not another dashboard.
Every receptionists and information clerks team we've worked with has a different definition of "broken".
0.07% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026).
Definitely not a typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
What changes for receptionists and information clerks week to week
Receptionists and Information Clerks sits within Office & Administration, one of the sectors we build production AI for.
- Draft and answer routine email
- Move data between systems
- Schedule and chase follow-ups
- Generate documents from templates
From one-person trades to national organisations, we find the hours :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
By the numbers
Canada's overall AI usage sits at 4.37x its expected level, with Singapore leading at 5.53x.
Adoption is already well ahead of the curve, and the edge goes to whoever turns it into a concrete workflow first.
0.07% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026) For Receptionists and Information Clerks, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart. Kiwi Dynamics
Already buried in admin? We'll sort the first workflow for you :)
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Straight answers
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
How long does AI take to ship for Receptionists and Information Clerks?
We aim for a working pilot inside 4-6 weeks - narrow scope, real Receptionists and Information Clerks data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
Who owns the code and the model setup?
You do, on delivery. We deploy AI into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Draft and answer routine email sits in your account too - we don't operate it from ours.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Is our data kept in New Zealand?
Kiwi Dynamics hosts its own infrastructure in New Zealand, under New Zealand governance. If personal information ever has to go offshore, privacy principle 12 requires comparable protection.
Let's chat
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