The honest read on AI for medical secretaries in NZ and Australia.
Every medical secretaries team we've worked with has a different definition of "broken".
The shape of the result for Medical Secretaries: 0.03% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026) Built on Draft and answer routine email, hardened with the rest of the stack as it scales. Kiwi Dynamics
0.03% of all Claude.ai conversations map to this kind of work (Anthropic Economic Index, March 2026).
How much is the admin really costing you?
Nine hours a week of admin is 468 hours a year. That could drop to about 52.*
*Illustrative, based on 9 hours a week of admin at a typical 80% automation rate. The calculator uses your own numbers.
Small crew or big organisation, the busywork is the same :)
Quotes with GST, consent paperwork, LBP records and health and safety logs: the admin every New Zealand trade business carries.
*Illustrative example based on nine hours a week of admin. Actual results vary by workflow and business.
Not your typical AI agency.
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
By the numbers
Canada's overall AI usage sits at 4.37x its expected level, with Singapore leading at 5.53x.
Adoption is already well ahead of the curve, and the edge goes to whoever turns it into a concrete workflow first.
What changes for medical secretaries week to week
Medical Secretaries sits within Office & Administration, one of the sectors we build production AI for.
- Draft and answer routine email
- Move data between systems
- Schedule and chase follow-ups
- Generate documents from templates
Questions medical secretaries ask
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
What's a typical engagement length for Medical Secretaries?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Can you work with our existing systems?
Yes. The default AI stack we reach for is Draft and answer routine email, Move data between systems, Schedule and chase follow-ups, Generate documents from templates, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Does it keep up with KiwiSaver changes?
It has to. The minimum employer contribution rose to 3.5 per cent on 1 April 2026 and rises to 4 per cent on 1 April 2028.
Does scheduling handle public holidays?
It should. New Zealand has 11 national public holidays, including Matariki, plus a regional anniversary day that depends on where your business is.
Let's chat
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